When you think that your world is falling apart, the doctors at NYC Retina give you hope and show you that there’s a light at the end of the tunnel. Sounds rather dramatic, but that’s how I felt before being referred to their practice. All the staff were very professional and efficient. Almost as soon as I walked through the door I was taken care of. My initial consultation was with dr Jonathan Feistmann. Calm, collected and reassuring, trying to allay my fears. His demeanour immediately put me at ease. After a very thorough examination, the doctor explained my condition in detail and went over the necessary operation step by step, even telling me how to navigate the hospital system. He squeezed me in for surgery as an ‘add-on’ on the very next day. To my astonishment, dr Jonathan Hu, the surgeon, had telephoned me before the operation. He introduced himself, explained everything and very patiently answered all my questions. On the day of the surgery dr Hu kept in touch, phoning me twice, ensuring that everything was in order. After a long wait I was taken downstairs. Dr Hu came over and stood by my side. He again explained the procedure step by step, making sure that I had understood it correctly. I was extremely stressed out, but his presence had instantly calmed me down. Before entering the operating theatre I felt that I was in a safe pair of hands. After recovery, the doctor went above and beyond to arrange my transportation so that I could get home safely. Dr Hu is fantastic. Very professional, kind and friendly at the same time. He has surpassed all my expectations. A huge, heart-felt thank you! Job very well done, Sir!